Goldbet Casino - プレイヤーが運営会社の責任あるギャンブルに関する不備を報告する。

I am filing a formal complaint against the operator of gbet3.xyz (operating as a mirror/clone under Goldbet branding) for severe breaches of Responsible Gambling regulations and failure in their duty of care. I am a vulnerable, compulsive gambler with an active self-exclusion registered under the National Registry in Lithuania (Gaming Control Authority - LPT).

The operator allowed me to bypass all basic player protection and verification mechanisms. They permitted me to deposit and lose approximately €10,000 within a dangerously short period in January. Deposits were routed via a crypto intermediary (Bitcan Sp z o.o.), which the casino systematically uses to evade standard banking controls and regulatory tracking.

Furthermore, I have attempted to resolve this issue directly with the operator. However, their customer support has completely ignored my formal legal notices and engaged in bad-faith stalling tactics, offering only automated replies. I request a full investigation into this operator's predatory practices and a refund of my deposits due to systemic social responsibility failures.

Player Name: [redacted]

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Dear Linas1977,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Goldbet Casino does not have a Lithuanian gaming licence, so it is not obligated to follow the guidelines of the Lithuanian regulators. In casinos operating outside of the jurisdiction of the Lithuanian license, you'll need to take advantage of self-exclusion options offered by the casino itself to stay protected.

To proceed, please provide answers to the following questions:

• Do you still have access to your account? If not, when was it closed?
• When did you register your account?
• Did you request an account closure? Please send all account closure requests along with the casino's response to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.

Best regards,

Jean