Goldbet Casino - プレイヤーのアカウントが理由なく閉鎖されました。

After the first withdrawl request, suddently my account has been banned because of the accusation using multiple accounts. Complete nonsense, my boyfriend had an account at goldbet as well, and we live at the same adress. But he uses his account on his phone and his bankaccount. So there is no duplicate account fraude. Now the accusation is that you only can have one account per household. When i made deposits the did not ban me or notify me. Deposits are no problem but when you put up a withdrawl request then the shit hits the fan and you are a rulebreaker. Another fun fact about Goldbet casino: my boyfriend had 2 refferals here, and the say you get 25% of the earnings of the casino. When both refferals made a big deposit of almost €1000 each, the refferals were deleted from his account because of a violation of the terms and conditions….. What can you do wrong when you share a refferal link that Goldbet gave themsellfs. These guys are crooks and steal money from you. Don’t play here it is a rippoff

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Dear Ankie.af,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue regarding multiple accounts and understand your concern.

Please note that, according to the casino’s Terms and Conditions, creating multiple accounts from the same household or IP address may lead to account restrictions or confiscation of winnings.

Additionally, we understand that your partner may also be experiencing issues related to the referral program. However, please keep in mind that we are unable to accept complaints submitted on behalf of a third person. In such cases, the affected player must submit the complaint personally using their own account.

Nevertheless, I’d like to emphasize that we’ve received many complaints regarding this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

Could you please forward a screenshot of your communication with the casino to petra.h@casino.guru?

Thank you very much for your understanding and cooperation.

Best regards,

Petra