Goldbet Casino - プレイヤーの出金申請は、本人確認の問題により遅延しています。

After changing my ATM card, Goldbet rejected my withdrawal and requested another KYC verification. This has been going on for 10 days, with the documents sent twice. I'm being dismissed with messages saying "my case is being forwarded for urgent consideration," and this continues each time.

Po zmianie karty bankomatowej Goldbet odrzucił moją wypłatę żądając ponownej weryfikacji KYC. Trwa to już 10dni, dokumenty wysyłane dwukrotnie. Jestem zbywana wiadomościami, że "moja sprawa zostaje przekazana do pilnego rozpatrzenia" i tak za każdym razem.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has your previous ATM card already been reviewed and approved by the casino during the verification process?
• Have you used your new ATM card to deposit funds into this casino, or do you intend to use it only for withdrawing your winnings?
• Which documents have you submitted to the casino for the verification of this card?
• Has the casino approved all your other identity documents during the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika