Golden Lady Casino - 選手の退会が遅れました。

After two days of opening my account they flagged me cause I have 3 payouts. One for $400 and 2 of $200. They said there’s something suspicious about that. I gotta wait till technical support contacts me

Dear mignuza,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Could you please advise if you currently have access to your account? Are your withdrawals still pending or did the casino confiscate all winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I already used my three withdrawals to play I reverse them. I have one withdrawal pending for $1000. So let’s wait and see what happens. It’s only been one day. The said it takes 7-10 business days. I can still use my account and deposit.

Thank you for your reply, mignuza. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Thank you. I will follow up by September 24th and see what happens.

Dear mignuza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.