Golden Mister Casino - プレイヤーの払い戻しは拒否されます。

I deposited 30 pound then straight away realised I did not have photo id. I spoke to the chat person explained I had no photo id she agreed to refund me and closed account. Now they are refusing to refund my 30 pound saying I have to have photo id.

Dear Tyyyghy,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played any games with the deposit you made?

Could you kindly forward me the chat transcripts or screenshots of your communication with customer support regarding the closure of your account and the refund of your deposit?

Am I correct in understanding that you have no ID, passport, or driver's license that could be used for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Tyyyghy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.