Golden Mister Casino - プレイヤーの賞金は没収されます。

Deposited €50 got a bonus won't some money and wagered the bonus fine then when it came to withdraw the money they cancelled and took my winnings away saying I had broken the rules but this is a load of crap they use any excuse to not pay out and then you can't even withdraw your deposit as they say it's against their rules 🤷🙈 SCAM SITE STAY AWAY

Dear Abbi2019,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Mister Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino specify which bonus rules were breached?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Abbi2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru