Golden Star Casino - プレイヤーのアカウントは閉鎖され、支払いは遅延しています。

Hello, I have a problem. My GoldenStar account was closed on May 8th, 2026, and I still have a balance of €104. I requested a refund from support and received an email where I could send my crypto wallet details. Since then, I've been waiting for my money. Support keeps telling me to be patient. I've been waiting since May 11th, so it's been 11 days now. Please help! Here's a screenshot of the email from GoldenStar regarding the payout.

hallo ich habe ein problem mein konto wurde am 08.5.2026 im goldenstar geschlossen und ich habe noch 104 eur guthaben habe es dann beantragt im support und habe dann email bekomen wo ich meine crypto walet senden konte wo das geld hin gesendet wird und seit dem warte ich auf mein geld im support wird immer gesagt bitte um etwas geduld seid dem 11.05 warte ich jetzt also 11 tage schon bitte um hifew hier ist der screenshot von der email von goldesatr wegen der auszahlung

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika