Goldrun Casino - プレイヤーのアカウントがブロックされました。

The casino lets me play during crunches, and now my account has been blocked. I can log in, but I can't play. I keep getting emails with promotions.

Casino laat mij tijdens cruks gewoon spelen hebben nu mijn account geblokkeerd ook kwn ik gewoon in loggen aleen niet spelen krijg continue mails met promotie

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Dear C078,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Goldrun Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila

My problem is i asked for refund

Dear C078, have you requested a self-exclusion at Goldrun Casino?

No i asked for refund

Dear C078, thank you for your response. Do I understand correctly that you are currently registered in a national self-exclusion registry?

If so, are you still allowed to place deposits at Goldrun Casino?

Additionally, could you please share your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru.

Thank you in advance for your cooperation.

i can log in but not placing bets annymore but they ignore me

Dear C078, thank you for your response. Could you please share your self-exclusion request? You can reach me via email at attila.g@casino.guru.

I didn't ask for that

ik heb dat niet aan gevraagd

Thank you for your responses.

According to the available information, you have confirmed that you have not requested a self-exclusion from Goldrun Casino, nor mentioned any gambling related issues. As a result, you are unfortunately not eligible for a refund of these deposits. Regrettably, I have no choice but to reject your complaint as unjustified.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Attila

Casino.Guru

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