GoodMan Casino - アカウント確認の問題により、プレイヤーは資金の入金遅延に直面しています。

Dear johnmaison2000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoodMan Casino.

Please note that the screenshot you submitted seems to be from your bank application; it's not a withdrawal request screenshot.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your casino account accessible to you? Can you log in?
• Could you please share with me your communication with the casino requesting the bank information containing the full bank card number? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear johnmaison2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru