GoodMan Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

Dear Casino Guru

The 30. june I registered at Goodman casino and started playing

When I was done, I had a balance of 980 euro, that I decided to withdraw. I sent in all the documentation they asked, which they approved. Its important to say, that I did not play with any bonus and the only game I was playing was their Blackjack software from BGaming called "Blackjack Surrender".

Some days after I tried to connect to the site and get a message saying "account disabled". At that time I have got no information from them about that, so I was really confused.

I contacted their mail support and they told me, that it was closed, since they have detected another account releated to me. I told them that it was right, but that I never had played any games or used any bonuses with that account since it was closed with no further informations seconds after the registration.

Some days after I decided to try to register again and it works with no problem. After that, they approved my documents and allowed me to play, but when I wanted to withdraw some winnings they decided to take away my winnings and just sent me back my deposits.

The casino will for sure use the excuse "youre only allowed to have 1 account", but in this case theire have been absolutely no activity with the first account, which they closed seconds after it was open with no reason from the casino at all. Therefore I had absolutly no benefidts by creating a new account; I just wanted to play and had no bad intentions at all. How should I even have that, when I used no bonus and only placed my bet at the same game; Blackjack Surrender?

When they can do such thing, it makes it a win/win situation for the casino. Do I loose, my money are gone, do I win, they use an unfair reason not to give me my money.

Please help me Casino Guru

Sure. When I tried to verify my account, they told me there was a problem with my name and wanted me to sent the documents they asked for in the picture. I sent it all, and they approved it all. In some if the pictures/pdf I sent you, you can clearly see, that they told me, that everything was fine after that.

Thank you very much, flowplowlow, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello flowplowlow,

I looked at your complaint and will do my best to help you. I would like to invite GoodMan Casino into this conversation. Casino, would it be possible to close the unused player's account and let him play with his second account, please?

They can keep my account closed; I just want my winnings.

Dear flowplowlow,

unfortunately, I have received an email from the Casino with evidence that you have multiple accounts and also gambling problems. The casino gave you all of your deposits.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.