Granawin Casino - プレイヤーの撤退が遅れています。

I'm trying to get a withdrawal. Initially, it was repeatedly canceled with the note that "the user" had initiated it, which isn't true. I contacted support, and they told me my account wasn't validated. I had already uploaded all the necessary documents, and they were marked as "Accepted." Now they keep asking for payment confirmations, which I've uploaded four times already. Despite this, they still tell me the payment isn't verified. I paid using Apple Pay via Revolut. I've taken screenshots of everything I can: bank statements, payment confirmations, and a list of all payments to this casino. They're simply refusing, and my withdrawal is canceled every time.

Ich versuche hier eine Auszahlung zu bekommen. Zunächst wurde diese einfach immer wieder storniert mit dem Vermerk, dass "der Benutzer" dies Veranlasst habe, was nicht stimmt. Ich habe den Support Kontaktiert und man sagte mir, mein Account sei nicht validiert. Ich hatte bereits alle Dokumente hochgeladen und diese wurden als "Akzeptiert" angezeigt. Nun fordert man von mir immer wieder Zahlungsbestätigungen, die ich nun schon vier mal hochgeladen habe. Trotzdem sagt man mir, die Zahlung sei nicht verifiziert. Ich habe mit Apple Pay über Revolut bezahlt. Ich habe alles gescreenshottet was es gibt. Kontoauszug, Zahlungsbestätigung, Liste aller Zahlungen an dieses Casino. Man weigert sich einfach und meine Auszahlung wird jedes mal wieder storniert.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Granawin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which of the documents you uploaded weren't approved?
• Do I understand correctly that you provided a bank statement associated with your Revolut bank account?
• Did you achieve your current balance with the help of a bonus?
• Could you please explain which department you informed regarding the fact that you used Apple Pay, to your knowledge? What response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas