Green Luck Casino - アカウントの確認のため、プレイヤーの引き出しが遅れています。

Good day,

I made a profit on December 3rd and wanted to request my first withdrawals. Before any of them arrived, withdrawals were blocked on December 5th because I was supposed to re-verify my account. I uploaded everything immediately, and the processing time is stated in the terms and conditions as 2-3 business days.

Unfortunately, nothing has happened yet and support is only responding with standard messages.

Thank you in advance.

Guten Tag,

ich habe am 3.12. einen Gewinn erzielt und wollte dort die ersten Auszahlungen beantragen. Noch bevor eine Auszahlung ankam wurden am 5.12. Auszahlungen gesperrt, weil ich mein Konto neu verifizieren soll. Ich habe direkt alles hochgeladen und die Dauer steht in den AGBs mit 2-3 Werktagen.

Leider ist bisher immernoch nichts passiert und der Support antwortet nur mit Standard Nachrichten.

Danke vorab.

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Stay safe.

Dear jurga,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

Therefore, I recommend that we give it a few more days so that the casino has enough time to review all your documents. I will leave this complaint open, so please keep me updated about any further developments, so we can proceed accordingly.

Thank you in advance for your cooperation and understanding.

Best regards,

Kristina