Hallmark Casino - プレイヤーの撤退が遅れています。

I requested the withdrawal on 05.10.2021 and the deposit has not yet been made. I asked for information and the only thing they answered by email is that in 24 hours I have the solution. He has already taken 8 emails with the same answer and in the chat after greeting you he no longer answers nor God

Solicité el retiro en día 10.05.2021 y todavía no me se hizo el ingreso. Solicité información y lo único que me contestan por correo electrónico qué en los 24 horas tengo la solución. Llevó ya 8 correos con la misma respuesta y en el chat después de saludarte ya no contesta ni Dios

Dear Cristinel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Could you please confirm that your winnings have been accumulated purely from a No Deposit bonus? I have checked the general bonus terms and conditions and this is what I found https://www.hallmarkcasino.com/bonus-terms/:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.

Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players. A minimum deposit of $30 will be required to honor the withdrawal."

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Cristinel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.