HITLOTO Casino - 離脱の難しさ。

He requested a conclusion 11/26/2019. They wrote to wait 15 days, 12/17/2019 they wrote, wait for a call from the financial department and that the management knows about my problem. 12/18/2019 they say nothing new

Запросил вывод 26.11.2019.Написали ждать 15 дней , 17.12.2019 написали ждите звонка с фин.отдела и что руководство знает о моей проблеме .18.12.2019 ничего нового не говорят

Hello Миколп.

Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with Casino Guru team. We are sorry about the way you've been treated by the casino. Have you received any explanation from the casino regarding their approach?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.