Hugewin Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

DO NOT play on this site! They do not pay out winnings! I recently deposited $100 and wanted to withdraw $186 from my account, but my winnings were cancelled and only my deposit was withdrawn! They did not write me any explanations, and I also do not have any letters from this casino in my email! This is just a scam! They deleted my account. I can't even recover my password! This is a PURE SCAM! My login is c**********a

Dear tigerpenza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear tigerpenza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.