Hype.Bet Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Dear Casino Guru Complaints Team,

I am submitting this complaint about Hype.bet’s decision to close three linked accounts and initially withhold a legitimate $90,446 win on Dead or Alive 3: Wanted (04/04/2026 at 23:51 UTC). I have now accepted a much lower settlement due to urgent financial pressure, but I believe the casino’s actions were unfair.

Account Background

• Gpex and Donatoor: Created in good faith after repeated game crashes. No withdrawals or profits made. I self-excluded promptly as there was no clear option to permanently delete accounts — only a one-month self-exclusion was available (confirmations attached).

• Harryslotter: My main account with genuine high-volume play. Approximately 39 deposits of personally sourced USDC, fully traceable via Coinbase. Around $3,000 in prior withdrawals were paid in full. Promoted to Bronze then Silver VIP (emails attached).

All funds were my own real money with complete blockchain verification. I am a UK player and Hype.bet was advertised as available to UK players on CasinoGrounds.com at the time (screenshot attached).

The Win and Casino Response

On 04/04/2026 I won $90,446 legitimately. The casino later linked the accounts and cited breaches of:

• Section 3 (one account per user/household/IP/device, including VPN use)

• Section 8.6 (multiple first-deposit bonuses)

They closed all accounts and withheld the win plus balance, claiming prior payouts did not override the breach. The breaches were unintentional and unknown to me at the time.

Communications and Settlement

I provided deposit/withdrawal screenshots and Coinbase proofs showing personal funds. Hype.bet offered only $2,829 + $397 goodwill. Due to urgent rent and living costs, I was forced to accept their lowball offer shortly after my 14 April 2026 chase email. I could not risk getting nothing. Despite having clear proof and nothing to hide, the casino pressured me into the reduced settlement because of the win size instead of resolving it fairly based on the evidence.

Mitigating Factors

• First two accounts produced zero profit and were responsibly self-excluded.

• Main account showed consistent personal funding, successful prior payouts, and VIP progression.

• VPN used only for crypto privacy, no abusive intent.

• Funds 100% verifiable as mine.

• Breaches unintentional and could have been easily clarified with the evidence.

This is similar to Hype.bet’s previous €156k case on Casino Guru, which was rejected only for insufficient evidence. My documentation is much stronger.

Requested Resolution

Please investigate the fairness of the account closures, win withholding, and pressure to accept a lowball settlement. Mediate with Hype.bet, publish the outcome, and escalate to the certified independent ADR provider under Curaçao LOK 2026 rules if needed (operator pays costs). This will help protect other players.

Evidence attached (5 screenshots):

• Win screenshot ($90,446 on Dead or Alive 3: Wanted)

• Self-exclusion confirmations for Gpex and Donatoor

• VIP rank-up emails (Bronze → Silver)

• Deposit/withdrawal/balance screenshots for all three accounts

• CasinoGrounds UK availability screenshot

I can provide full timeline evidence (including the complete email chain) and additional blockchain verification details if needed. Thank you for your help and for the important work Casino Guru does.

Best regards,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you have opened multiple accounts at Hype.Bet Casino?

If so, have you engaged in gameplay in all of your accounts? Have you claimed any bonuses on either of your accounts?

Additionally, could you please advise on the reason you have accessed the casino via a VPN?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Yes, I have played on all 3 accounts.

On the first two accounts (Gpex and Donatoor) I took 0 withdrawals. I only made 2 small deposits to start with and received the automatic 100% bonus that the casino gives on account creation. I then made bigger deposits on all 3 accounts after the original first deposit, so it was clearly not just about abusing bonuses.

I only made more than 1 account because I thought it was the same as a crypto wallet and a valid email address was enough. I experienced constant technical problems with the games, and the only option to remove an account was to self-exclude for a maximum of one month. That’s what I did on the first two accounts.

The reason I accessed the casino via a VPN is that I use a VPN on my mobile and work phone due to sensitive information on my phones. I like to stay protected, especially for crypto reasons, as people try to scam you daily in the crypto world.

On my Harryslotter account I played over 30 hours across a 3-day gambling session. I made 39 deposits and 8 withdrawals with no issues at all — until I eventually won big and they forfeited it at their discretion using what feels like predatory tactics.

I have already accepted their lowball goodwill offer under pressure, but I would appreciate it if Casino Guru could look into this and help mediate a fairer resolution.

I can provide screenshots of the deposits and withdrawals on all accounts, Coinbase transaction history, self-exclusion confirmations, VIP emails, the big win screenshot, and the full email chain with Hype.bet.

Thank you very much for your help.

Hello Attila,

Just a quick follow-up to provide some additional context.

After the big win appeared, a chat box popped up and I gave them my full KYC documents within approximately 10 minutes. There was nowhere on the accounts to submit KYC manually, which is why I thought providing a valid email address was enough (similar to how a crypto wallet works). I was completely unaware of any breaches at the time, which is why I continued playing for over 30 hours across the 3-day session on the Harryslotter account.

It feels as though they would have happily taken everything from me as long as I never won a big amount.

I have already accepted their lowball goodwill offer under pressure, but I would appreciate it if Casino Guru could look into this and help mediate a fairer resolution.

One of the reasons I submitted this complaint to Casino Guru is also to warn and help other players so they do not have a similar experience.

I can provide screenshots of the deposits and withdrawals on all accounts, Coinbase transaction history, self-exclusion confirmations, VIP emails, the big win screenshot, the full email chain with Hype.bet, and proof of the KYC I submitted right after the win.

Thank you again for your help.

Dear Harryslotter909,

Thank you for your response. Please note that most online casinos prohibit the creation of multiple accounts, particularly when it involves the use of bonuses. Consequences for breaching the rules about multiple accounts range from account closures to balance confiscation. I checked the General T&Cs, and I found this:

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts' holders in advance.

3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during the duplicate account lifecycle will be forfeited from you.

3.4. Creating, registering, or operating more than one account, including accounts under different identities, devices, IPs, or affiliate tags, in order to gain an unfair advantage, access promotions multiple times, or manipulate tracking and attribution systems. This may lead to closure of all related accounts, voiding of balances, bonuses, and winnings.

We recommend that you strictly open only one account in any online casino you play at to avoid similar issues.

Since the rules of the casino were breached in a manner where we cannot assist you anymore, the complaint will now be closed. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.