Ignition Casino - プレイヤーのアカウントが無効になりました。

I tried to withdraw my money and it wanted to send me a code for verification to a number I no longer have so I went on the chat and told them I needed to update my phone number and they disabled my account and said I need to send pics of my id front and back and a selfie holding my id which I have sent to them like 6 times and they just keep telling me over and over to send it andI tell them I did multiple times they still won't fix my acct so I can get my money off it I've been dealing with this for over a week now and it's ridiculous please help me!!

Hello stash8432,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ignition Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

This had been going on for over a week now and every time I send them the documents they requested they just keep sending me back the same response saying they aren't good enough and to send them again I've done this like 6 times now with them and it's getting ridiculous of u ask me and the lady time I talked with then was this morning and they just say the same thing over and over to send them the documents that's it

Hello stash8432,

Can you please advise if there's been any update with your verification since your last post?

Additionally, please forward the communication between you and the casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Dear stash8432,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru