iWild Casino - ウェブサイトの閉鎖により、プレーヤーの出金が遅れる場合があります。

the website went offline since Friday August 8 2025

around 16:00 UTC

until cant access the website they say they are fixing an technical issues.. other say they are updating the system.

strange because this all happen when i request an withdrawal.. coincidence?.

i read another complaint same like this

that they stalling/delaying any withdrawal transaction..

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with iWild Casino. Upon review of your complaint, it appears the casino website is currently undergoing maintenance. Such occurrences are not uncommon. We recommend waiting a few days to see if the site returns to normal operation.

Additionally, to gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your withdrawal request?
• Have you had any successful withdrawals with this casino, please?
• Have you accumulated your funds with the help of bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

hello.

- the exact date of withdrawal is

August 8 2025

around15:30 UTC

- i tried it before to withdraw but the same problem. it took so long to processed until i cancel and play and lost

- the fund i withdraw is from my cashback from my last deposit.

pls contact this casino. .they are not responding on my messages.

thank you in advance

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Xpeke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru