iWild Casino - プレイヤーのアカウントは閉鎖されました。

I risked losing $250u of my money and got lucky enough to win $250u. Now they dont want to honor my full withdrawal and only sent my deposit (that I risked losing) even though if I'd lost my deposit do you believe they would refund me my deposit?

They did this by locking me out of the account and when I asked why they gave me the unclear response: "We regret to inform you that your account has been permanently closed by the decision of the casino administration for violating the platform's rules."

I asked "Which rule?" and again received a non-answer: "...the account closure decision was made by the administration of our website. Unfortunately, additional information was not provided to us".

So I answered "OK Great! Then all you need to do is to ask the administration of your website for the needed additional information! How long do they usually take to answer your questions? tx :🙂 "

Still waiting. ty

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Dear vert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

· Could you please advise if you had any remaining real money balance in your casino account?

Thank you in advance for your reply.

Best regards

Attila