iWild Casino - プレイヤーの出金申請が遅延しています。

Hello, I've been waiting for over 48 hours for a $148 withdrawal, and for no reason, the withdrawal keeps being rejected. Customer service doesn't know why; they just keep telling me to try the withdrawal again. I've sent emails and haven't received a response in 48 hours. The casino isn't notifying me or communicating via email to clarify the situation or offer a solution on how to withdraw the money.

Hola llevo más de 48 horas a la espera de retiro de 148 dólares y sin motivo el retiro se rechaza y atención al cliente no sabe el por qué solo un repetido vuelva a intentar el retiro e enviado correo y no e tenido respuesta en 48 horas el casino no notifica ni se comunica mediante correo para aclarar el caso o dar una solución,de cómo poder retirar el dinero

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila