iWild Casino - プレーヤーはアカウント認証を完了できません。

I created an account in this casino on which the day I entered the date of birth there was a bug there that it was not possible to change the date, I continued creating the account thinking that later I could edit it at another time, and now that I went to check my documents to make a withdraw iwild casino said that there is no way to change the date anymore and so I can't pass the document verification, I sent an email to support and finance but the answer is the same and then I'm going to be at a loss since to put the date it was giving error when I created the account and other casinos can edit the date even if the person enters the date wrong

Criei uma conta neste casino no qual o dia que fiz a data de nascimento tinha algum bug ali que não dava pra mudar a data, continuei criando a conta achando que depois poderia editar em outro momento, e agora que fui verificar meus documentos pra fazer um saque o iwild casino disse que não tem como mudar mais a data e assim eu não consigo passar na verificação de documentos, mandei email pro suporte e financeiro mas a resposta é a mesma e daí eu vou ficar no prejuízo sendo que pra colocar a data tava dando erro quando criei a conta e outros casinos tem como editar a data até caso a pessoa digite errado a data

Dear soaresluiseduardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino regarding the error immediately after your completed registration in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon I received an email from them confirming the verification now it's ok

Thank you for your help.

Boa tarde recebi um e-mail deles confirmando a verificação agora esta ok

Obrigado pela ajuda.

Dear soaresluiseduardo,

I'm glad to hear that your verification in the casino was completed successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru