JackpotGuru Casino - プレイヤーに問題が発生しています。

I've been trying to put the verification code for two days and without success the message is invalid code, I already entered the key I downloaded the verification manager App and it didn't solve anything and I didn't receive the confirmation email, I enter the email to enter the account it says that is invalid a lot of bureaucracy to get in.

Já estou há dois dias tentando colocar o código de verificação e sem sucesso a mensagem é código inválido,Já inserir a chave baixei o App gerenciador de verificação e não resolveu nada e não recebí o email de confirmação,insiro o email pra entrar na conta diz que está inválido muita burocracia pra conseguí entrar.

Dear LUCIANE7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sorry, but I am not sure what the issue is. Are you struggling to set up your account? Also, could you please clarify the disputed amount? Are there any funds being held in your casino account?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear LUCIANE7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.