Jackpotter Casino - 賞金の出金が遅延しています。

I am an affiliate and casino streamer working with Jackpotter. We had an agreed partnership where Jackpotter provided us with a $300 streaming balance, subject to a 10x wagering requirement. We streamed for them three times, and on the third stream, we successfully completed the wagering requirement.

The funds from this balance were first locked, and the withdrawal request was then rejected. The funds have now been removed from our balance entirely.

Jackpotter is claiming that we did not fulfill our part of the deal regarding clips and YouTube videos. However, only three days of the partnership had passed before we completed the wagering and requested the cashout. It is unreasonable to expect both edited clips and YouTube videos to be produced and published within such a short time frame, especially as we have a large backlog of content that is rolled out over time.

We entered this partnership with the intention of a long-term collaboration and were actively promoting Jackpotter through our streams. Instead, after just three days, the partnership was cancelled, and our legitimate payout was refused.

Despite multiple follow-ups, Jackpotter has either stopped responding or provided repeated excuses without offering any clear resolution or payment date. This has caused significant disruption to our operations and undermines trust in our partnership.

We are requesting urgent assistance to ensure our pending payout is released immediately and that Jackpotter addresses this matter transparently.

Screenshots of the written contract are attached below.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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Dear player, I regret to hear about the issue you're facing. However, I must clarify that we do not handle cases related to affiliate deals. Our platform solely focuses on mediating issues between players and online casinos. Given that your partnership with the casino involves a legal contract, I would recommend addressing these concerns with legal professionals who specialize in such matters.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.