JackWin Casino - プレーヤーは自分のアカウントを確認するのに苦労しています。

I have sent all my I'd they asked for but now they are asking for more specifically a pdf of my bank statement yet this is not on the verification page all because I won I will not and don't no y this is needed

Dear Jason,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It usually takes a few days to fully review all documents. I would definitely send all the documents requested by the casino as it is very usual to request more proof of identity or bills.

Which documents have you already provided, please? When exactly did you send the last of them?

Additionally, please forward any relevant communication between you and the casino to nikolas.b @casino.guru.

Thank you very much in advance for your reply.

Best regards,

Nick

We haven't receive any respond from the player. The complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected.