JazzSports Casino - プレイヤーの引き出しが遅れ、処理されません。

The site is refusing to pay me out. They take 20 business days to process my withdrawal request and expire my transaction after waiting a full month and then tell me to make a new transaction and re-add me to a queue. They keep me in a loop of requesting a transaction then expiring it. They have failed to pay me since December.

This site claims that they pay, but basically do everything to ensure you never see your money.

Dear big_shelf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

• They approved 1 withdrawal in November, then lowered my withdrawal limits to $100/month. After I complained many times, they changed it to $1000/month. I requested another in December after they made me wait a whole month before I could request another withdrawal, which got approved, and they have since stopped paying.
• I have passed the KYC
• I won a bit while I had a bonus active and managed to clear it the rollover.

After having done some research, it has become apparent to me that there are several other people who haven't gotten paid by this site in the last 3 months either.

Thank you for your reply, big_shelf. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Dear big_shelf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.