Jet Casino - プレイヤーの賞金は没収されました。

The casino processed a withdrawal of funds. However, they then requested them back through the bank, and now my account is at -1146.76 euros. What should I do? They've managed to cancel all withdrawals. There were multiple withdrawal requests. Some were immediately cancelled, while others were successful. But now all requests have been cancelled.

Казино зробило вивід коштів. Але потім запросило їх назад через банк і тепер в мене -1146.76 євро на рахунку. Що робити? І так зробили що весь вивід був скасований. Там було багато запитів на вивід. Деякі були одразу скасовані. А деякі були успішні. А зараз всі заявки скасовані

Dear Jet Casino,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Jet Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• Please share any screenshots that will help illustrate the issue.
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear targo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.