Jojobet Casino - プレイヤーのアカウントは閉鎖されました。

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your response.

Yes, a friend who lives in the same household and uses the same internet connection also has an account at this casino. However, we are two different people and we each use only our own accounts. We do not access or use each other's accounts.

I mainly played casino games (slots), and my winnings were accumulated without any active bonus.

My account was verified with ID, face verification, and phone verification. Despite this, my account was suddenly closed with the claim of multiple accounts. I kindly ask for a fair investigation and the return of my funds.

Thank you for your assistance.

Thank you very much for your reply, Busra0934. Could you please confirm that you both use your own devices to access the casino?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru. If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Busra0934,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru