JQKClub Casino - 集団プレー疑惑により選手の撤退が遅れている。

The casino claim that I was playing in a group.

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Dear Equalizer,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with the casino.

To better understand your situation, could you please clarify the following details:

• What exactly did the casino communicate to you regarding the accusation of "playing in a group"? Could you please share any emails or chat transcripts where this was mentioned?
• What games were you playing when this issue occurred?
• Do you know if anyone else from your household or network (same internet connection or device) also has an account with this casino?
• Have you already completed the verification process, and if so, was it fully approved before this issue started?

If you prefer, you can forward any relevant communication or documents directly to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Equalizer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru