Juice Bet Casino - プレイヤーの撤退が遅れています。

Hello,

I was actively betting on juicebet sportsbook. There is now a message saying the sportsbook is down for unforeseen maintenance. It has been 2 months... so I'm unable to use the sportsbook. I'm trying to withdraw, max amount i can request is 2500, however they only ever approve 300 and claim its based on my credit, deposit, betting etc. With no sportsbook i cannot meet any of those criteria. When I first started withdrawing it would take about 1 week for a payment. Now its been almost 1 month and nothing. I would like to be paid in full, but at this rate it would take years which is unacceptable. Can you do anything? I would even be willing to settle and get 80% or more of my account. I need this money and its causing me stress. Thank you

Dear Vinh1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I requested a withdrawal March 14 and have not heard anything. Recently it's taken 7-10 business days for them to send an email approving payment, and then another 7-10 business days to send the payment. This time I haven't even received the email approving payment and it's been almost 3 weeks.

I have completed KYC with the. While I was betting, I did have an active bonus which was fully cleared before withdrawing.

Thank you

Thank you for your reply, Vinh1989. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

I went to login just now and the site is completely down. I'm unable to retrieve screenshots of the history until they're back up. In the meantime I'll email you any correspondence I've had with them regarding these issues. Let me know what I should do

Thank you very much, Vinh1989, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Vinh1989,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Juice Bet Casino representative to join this conversation.

Dear Juice Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Vinh1989,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova