JustSpin Casino - プレイヤーの出金が遅れている。

I played at Justspin casino and won 340 euros and I have requested a withdrawal since August 3rd and when I write with the Chat they keep saying that they will solve it but nothing happens

Jag spelade på Justspin casino och van 340 euro och jag har begärt ett uttag sedan den 3e augusti och när jag skriver med Chatten så säger dem hela tiden att de som lösa det men ingenting sker

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have already made several attempts but they always come up with new things, like the last few days ago they wrote to me that they had withdrawn winnings after I used "VPN" and hid my address but that has never happened and when I wanted to write to them they said okay we will return your winnings because we are kind this time and you can request a new withdrawal, I made another attempt and I am still waiting and I know that they will come up with new things all the time. I am fed up with this I have had the same problem with them since 2023

Jag har redan gjort flera försök men de hittar alltid på nya grejer, som nu senaste för några dagar sen så skrev de till mig att de har dragit tillbaka vinster efter jag använt "VPN" och gömt min adress men det har aldrig skett och när jag vill skrev till dem så sa dem okej vi ger tillbaka din vinst eftersom vi är snälla denna gången och du kan begära ett nytt uttag, jag gjorde ett nytt försök och jag väntar fortfarande och jag vet att de kommer hitta på nya saker hela tiden. Är less på detta har haft samma problem med dem sedan 2023

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I'm still waiting for my withdrawal...

Nej jag väntar fortfarande på mitt uttag…

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please confirm the exact date when you requested your current withdrawal?

Are you completely certain that you did not use a VPN at any point while playing at the casino or during the withdrawal process?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru