Karamba Casino - プレイヤーのアカウントは、不正行為の疑いがあるためロックされました。

My gaming account was locked because they suspect fraudulent activity.

The truth is that I haven't played dishonestly.

I would have liked to withdraw the money, but I was waiting for my bank statement to be processed (address for verification of information)

Then suddenly my account was locked.

I demand to get my money into my bank account.

Peli tilini lukittiin koska he epäilevät vilpillistä toimintaa.

Totuus on etten ole pelannut vilpillisesti.

Olisin halunnut kotiuttaa rahat, mutta odotin että tiliotteeni käsitellään (osoite tietojen varmentamiseksi)

Sitten yhtäkkiä tilini lukittiin.

Vaadin saada rahani pankkitilille.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without using a bonus?
• Has your account been permanently closed, or has it only been temporarily suspended until you complete the verification process?
• Which documents have you submitted to the casino for the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika