Kaszino.hu Casino - 決済が遅延しているとのクレームがあります。

Hello,

I am submitting a formal dispute regarding my withheld funds with the operator Goldbet.

My account balance of 105,000 HUF has been frozen and my withdrawal request has not been processed. I have fully completed the required KYC verification (ID and selfie), which was approved without issues.

At this stage, no clear or valid justification has been provided for the withholding of my funds. If any alleged violation is claimed, I request full disclosure of the specific terms breached, together with verifiable evidence.

I have acted in good faith and in compliance with the platform’s rules. Therefore, I consider the continued withholding of my funds without transparent justification to be unacceptable.

I request immediate review of this case and prompt release of my funds. If the operator refuses, I expect a formal written explanation supported by specific contractual grounds.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Peter12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Peter12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.