KinBet Casino - プレイヤーのアカウントは閉鎖されているが、不要なプロモーションを受け取っている。

The casino keeps sending me communications by both email and SMS encouraging me to play, even though I closed my account and insisted that they not send me anything.

El casino no para de enviarme comunicaciones tanto por correo como SMS incitandome a jugar cuando me cerre la cuenta e insisti que no me enviaran nada

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? My email address is veronika.f@casino.guru.
• What was the reason for closing your casino account?
• Have you tried unsubscribing from the promotional emails?
• Have you tried blocking the phone number that keeps sending you promotional text messages?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Okeyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru