KinBet Casino - プレイヤーの出金が遅れている。

Hello

I won 13k at Kinbet 2 weeks ago.

I was at level 3, and the first payout arrived in my account within three days. But now comes the shocking part: I dropped from level 3 to level 1 in the first week of payouts. The last payout request was on March 22nd. Since then, I've been waiting for my next payout, and nothing is happening. I keep getting a different reason or excuse for why I have to wait.

I have absolutely no understanding of this, and I still have €6k that's supposed to be paid out. How much longer am I supposed to wait?

There are currently €1300 in the payout queue. I requested the last payout on March 24th.

Hallo

Ich habe vor 2 Wochen bei Kinbet 13k gewonnen.

Da war ich auf Level 3, die ersten Auszahlung war auch innerhalb von 3 Tagen auf meinem Konto. Nun kommt aber das heftige, ich bin in der ersten Woche der Auszahlung von Level 3 auf 1 gerutscht. Der letzte Auszahlungsantrag war am 22.3. Seitdem warte ich auf meine nächste Auszahlung und es tut sich nichts. Mir wird immer eine andere Begründung "Ausrede" genannt warum ich noch warten soll.

Mein Verständnis ist bei Null, und ich habe noch 6k die Ausgezahlt werden sollen. Wie lange soll ich den da noch warten?

1300 Euro sind momentan in der Warteschlange zu Auszahlung. Am 24.3 habe ich die letzte Auszahlung beantragt. 

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Dear X30Taurus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear X30Taurus,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear X30Taurus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru