KinBet Casino - プレイヤーの撤退が遅れています。

I’ve made multiple deposits in this casino, but when I requested a €500 withdrawal, they refused to process it. I submitted my request on August 8th, and as of August 21st it’s still "under review." Their website clearly states withdrawals are processed within 3 business days. No documents have been requested from me, so nothing is missing from my side and customer support keeps repeating the same line—that it’s under review by the payments department. This casino is not trustworthy.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Hello, here are the answers to your questions:

Have you made any successful withdrawals before? Yes

What kind of games did you play? Were they slots, live casino games or did you bet on sports?

Slots

Did you accumulate your winnings with or without an active bonus?

No active bonus, winnings were generated through deposit balance

Olá, segue resposta às suas questões:

Você já fez alguma retirada bem-sucedida antes? Sim

Que tipos de jogos você jogava? Eram caça-níqueis, jogos de cassino ao vivo ou você apostava em esportes?

Caça niqueis

Você acumulou seus ganhos com ou sem um bônus ativo?

Sem bonus activo, os ganhos foram gerados através de saldo de depósito

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment that could be relevant to the investigation of your case at veronika.f@casino.guru. Thank you for your cooperation.

I have been communicating with them via chat and they dont have the transcription options, but please find attached todas communications.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Igor (igor.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Sdias,

I am so sorry to hear about your problem with the KinBet Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a KinBet Casino representative to join this conversation and participate in resolving this complaint.

Dear KinBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

They didn't have to do anything else, I canceled the withdrawal, spent the funds and closed the account. I spent more than 20 days waiting for it to be processed and ended up doing exactly what they wanted, which was to cancel the withdrawal. As far as I'm concerned, this casino can't be trusted

Não precisam de fazer mais nada, cancelei o levantamento, gastei os fundos e encerrei a conta. Fiquei mais de 20 dias a aguardar que fosse processado e acabei por fazer exactamente o que eles queriam, que foi cancelar o levantamento. Para mim este casino não é de confiança

Dear Sdias,

We have carefully reviewed your case and understand the concerns you raised regarding your withdrawal process.

Please note that the withdrawal requests you submitted were cancelled by you, after which the funds remained available in your account balance. These funds have since been played through, and no balance is currently available.

As your account has been closed in line with your request, this matter is considered resolved.

Best Regards,

Kinbet Casino Team

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.