KinBet Casino - 当該プレイヤーは出金が遅れていると考えています。

I met a wagering requirement of €1,750 with this provider with a €25 bonus. After meeting the wagering requirement, I had won €23,000 with a full screen ×5,000, which was a profit of €20,000. Screenshots are available, of course.

In general, everything there takes a long time and they don't want to find a solution. The payout restrictions are a disgrace.

Ich habe bei diesem Anbieter mit einem 25€ Bonus eine Umsatzanforderung von 1750€ erreicht. Nach Ende der Voraussetzung hatte ich 23.000€ gewonnen durch ein Vollbild ×5000, waren 20k Gewinn. Screenshot natürlich alles vorhanden.

Generell dauert dort alles lange und wollen keine Lösung finden. Die Beschränkung der Auszahlungen ist eine Sauerei.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for the info...

If each withdrawal is capped at €400 and I have €11,000, the withdrawal will take about six months under current circumstances. I also get advertisements for deposits with bonuses, but the withdrawals take a while. This is disproportionate.

MFg Thomas

Danke für die Info...

Wenn jede Auszahlung mit 400€ begrenzt ist und ich 11.0üü€ habe dauert die Auszahlung dann in etwa 6 Monate nach jetzigen Umständen. Ich bekomme auch Werbung für Einzahlung mit Bonus, aber die Auszahlung dauern an. Das ist Verhältnismäßigkeit nicht gegeben.

MFg Thomas

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Dominika

Unfortunately nothing happened... I'm attaching a screenshot.

Kind regards

Hallo Dominika

Leider hat sich garnichts getan... ich füge einen Screenshot hinzu.

Mfg

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please provide a screenshot showing how many pending withdrawals you currently have in your account?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Thanks in advance for your help with this. Perhaps a solution to the problem can be found.

MFG brainstorm

Danke im voraus für die Hilfe in diesem. Fall,vielleicht findet sich eine Lösung für das Problem.

MFG brainstorm

Dear player, how much money have you received so far, if any?

If you have received any withdrawals, how long did each of them take from the time of request?

How many withdrawals are currently pending, and for what amounts?

Finally, could you please explain more clearly what the total amount is that you're currently trying to withdraw?

Hello Dominika...

So far, I haven't received a single euro. The current status of the request is limited to €400, a payout is in process. €11,002.53 are available, in process since July 3, 2025, and to date, no release due to high demand, but considering the time, it's been unusually long.

I receive a request to deposit with bonus almost daily, via SMS or email

Support always tells me the same thing and asks for my understanding. But now it's happening: no progress, and support is no help.

I'd also like to comment on the VIP level... I've certainly wagered well over €50,000 with high stakes. You think it's going to increase, but nothing happens; it stays at 5%. The hoped-for benefits haven't materialized; I was able to collect coins worth €300 or various FS games.

Hallo Dominika...

Bisher habe ich kein EINZIGEN €, ausbezahlt bekommen. Der aktuelle Status der Anfrage ist begrenzt auf 400€ eine Auszahlung läuft,11.002.53 € sind verfügbar seit 3.7.2025 in Bearbeitung und bis heute keine Freigabe, wegen hoher Nachfrage,aber nach der Zeit ist es schon ungewöhnlich lange

Bekomme fast täglich die Aufforderung zur Einzahlung mit Bonus, per SMS oder Email

Der Support sagt mir immer das gleiche und bittet um Verständnis. Aber nun ist so es passiert kein Fortschritt der Support ist keine Hilfe.

Ich möchte auch Anmerkungen machen bezüglich des Viplevel... Sicherlich habe ich weit über 50.000 € Umgesetzt mit hohen Einsätzen, man glaubt es steigt aber es passiert nichts, bleibt bei 5%. erhoffte Vorteile sind nicht gegeben, ich konnte Münzen sammeln im Gegenwert von 300€ oder diversen FS Games.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello brainstormazz39,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear KinBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hello Attila...

Thank you for taking on this case, I hope a solution is found.

The win itself was something extraordinary; you don't experience that every day. I didn't really think anything of it. It was a casino with a €25 free bet. Up until that point, I had believed the casino was trustworthy...

MFg Thomas

Hallo Attila...

Danke das sie sich dem Fall annehmen, ich hoffe es wird eine Lösung gefunden.

Der Gewinn ansich war etwas außergewöhnliches, das erlebt man nicht alle Tage im Grunde dachte ich mir dabei nichts es war ein Casino mit einer 25€ Freebet, hatte bis zu dem Zeitpunkt geglaubt das Casino ist vertrauensvoll...

MFg Thomas

Dear brainstormazz39,

We are sorry to hear about for your experience.   

We have forwarded your request to the relevant team to check further for your pending withdrawal and we would try our best to help you in this situation and provide you with an update at the earliest as possible. 

Thank you for being so patient with us! We really appreciate it.

Best regards,  

KinBet team.

Hello Kinbet Team,

Thank you for your cooperation. How can we handle withdrawals in the future? Is there anything I need to keep in mind? I would like to withdraw a maximum of 10% of my balance monthly. Of course, I'll remain loyal to the casino because the selection and number of games is very good...

Note!

I've accumulated a lot of coins for the shop, but my VIP level hasn't increased significantly enough to get any benefits. What options are there to significantly increase my VIP level?

MFG BRAINSTORMAZZ

Hallo Kinbet Team,

Danke erstmal für ihre Mitwirkung,wie können wir in Zukunft die Abhebung denn gestalten, muss ich etwas beachten? Mtl möchte ich 10% max abheben vom Guthaben. Natürlich bleibe ich dem Casino treu, weil die Auswahl der Spiele und die Anzahl sehr gut ist...

Anmerkung!

Die Münzen für den Shop habe ich viele angesammelt,ABER das Viplevel ist nicht merklich gestiegen um Vorteile zu bekommen. Welche Möglichkeiten gibt es den das Viplevel zu erhöhen merklich?

MFG BRAINSTORMAZZ

Dear brainstormazz39,

Upon checking with our relevant team we learned your account needs to complete the verification process.

Therefore, we kindly suggest you to please upload all the requested documents which is clearly visible.

You should be able to upload the requested documents via verification tab from you profile.

We will wait for you to upload your documents.

Should you require any additional assistance, please do not hesitate to reach out to our team. 

Kind regards,

KinBet team.

Dear brainstormazz39,

We kindly request that you proceed with uploading the requested documents..

Best regards,

Attila G.

Hello Attila...

I sent you all the requested information via email. I tried to complete the process online at Kinbet4.com, but my documents were repeatedly rejected. After submitting the required documents several times, no progress has been made.

Greetings Thomas

Hallo Attila...

Ich habe dir per Email alle geforderten Daten zukommen lassen. Online habe ich versucht den Prozess abzuschließen bei Kinbet4.com doch Dokumente werden wiederholt abgelehnt. Nach mehrmaligen Zusenden der Anforderungen entsprechend, kein Fortschritt.

Gruss thomas

Dear KinBet Casino,

Could you please clarify the reason for rejecting the uploaded documents?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear brainstormazz39,

I understand that you have previously uploaded the documents required for verification. However, in order to proceed with this case, we kindly ask that you upload the documents again in accordance with the casino’s instructions.

Please keep us informed as soon as you have any further updates.

Best regards,

Attila G.

HELLO Gasinoguru & Kinbet Team. I hope I've uploaded all the documents.

Before this case is closed, I have one more concern: redeeming the coins is subject to wagering requirements of 40 times. This means that I have to wager the coins I win that I can convert into € credit again? €100 in turnover equals 1 point, and the redeemed coins are 1,300 for €300 in bonus money. Of course, a second confirmation for the transaction is missing, so now I have 1,300 fewer coins. This should have been mentioned beforehand, and not appear in the bonus window when it's already running.

MFG THOMAS

HALLO Gasinoguru & Kinbet Team. ich habe hoffentlich alle Dokumente hochgeladen.

Bevor dieser Fall hier geschlossen wird, habe ich noch Sache, und zwar das einlösen der Münzen ist an Umsatzbedingungen gebunden ×40, das heisst die gewonnen Münzen die ich in Guthaben € umwandeln kann, nochmals umsetzen? Wobei 100€ Umsatz =1punkt sind, die eingelösten Münzen 1300 für 300€ Bonusgeld, natürlich fehlt eine 2te Bestätigung für den Vorgang, nun habe ich 1300 Münzen weniger. Das müsste vorher auch erwähnt werden,und nicht im Bonusfenster erscheinen wenn es bereits läuft.

MFG THOMAS

Hello Kinbet Team... are we finally getting the verification process completed? I wrote to support again, asking why the process wasn't completed and asked me to upload documents again. Now, again, there's no completion, and all the documents have been uploaded!

Hallo Kinbet Team... bekommen wir den Verifizierungprozess endlich zu Ende erneut schrieb ich den Support an warum der Prozess wieder nicht abgeschlossen ist, ich sollte erneut Dokumente hochladen. Jetzt ist wieder kein Abschluss vorhanden, und alle Dokumente wurden hochgeladen!

Dear KinBet Casino,

Do you have any updates for us regarding the verification process?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear brainstormazz39,

We are glad to confirm your account has been successfully verified.

We also noticed you have attempted a withdrawal request few hours ago (August 20,2025).

We would like to remind you that we aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

We would also like to bring to your attention that you are permitted to have a maximum of three (3) active withdrawal requests at any given time, with each request requiring a gap of 24 hours. For any subsequent request beyond the third, you will need to wait for one of the previously submitted withdrawal requests to be processed.

Thank you for being so patient with us! We really appreciate it.

Kind regards,

KinBet team.

Okay, I'll consider this issue resolved if withdrawals proceed smoothly in the future. I'd like to discuss the VIP level again. One question: why hasn't it increased? It's repeatedly set to 0% (previously 5%). Screenshot available. Total turnover in your casino is approximately €250,000. Redeeming earned funds is repeatedly tied to a wagering requirement. I mistakenly pressed the button. 1,300 coins for €300 in bonus money were converted without a second confirmation. The missing reference to the wagering requirement is completely missing. Are the 1,300 coins now lost?

MFG BRAIN

In Ordnung, ich werde den Fall als behoben sehen wenn die Auszahlung in Zukunft reibungslos ablaufen. Ich bitte darum das wir uns bezüglich des Viplevel nochmal unterhalten, eine Frage,warum dieses nicht gestiegen ist? Es steht wiederholt auf 0% (vorher 5%) Screenshot vorhanden. Gesamtvolumen Umsatz ca 250.000 € in ihrem Casino, das einlösen von erspielten Guthaben ist wiederholt an Umsatzanforderung geknüpft habe fälschlicherweise den Button gedrückt, 1300 Münzen für 300€ Bonusgeld wurden ohne eine 2te Bestätigung umgewandelt, der fehlende Hinweis auf die Umsatzanforderung fehlt komplett. Sind die 1300 Münzen jetzt etwa verloren?

MFG BRAIN

Dear brainstormazz39,

Regarding the VIP level, we kindly inform you that is on our Terms & Conditions:

6.12: The customer's VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn't been actively placing bets for a month is automatically lowered to the lowest level.

Furthermore, regarding the bonus you purchased, we would like to inform you that it was cancelled by you.

In addition to your question about wagering requirements regarding shop purchases, we would like to draw your attention to our Terms & Conditions, which you accepted upon registration:

19.1.1 : Bonuses:

• After exchanging Coins for the respective bonus, a player will have 10 days to meet the wagering requirements of 40x the bonus amount;

• The maximum amount which can be released from the bonus will be equal to 5x the initial bonus amount

<....>

We hope this clarifies this matter for you.

If you have any further queries, please do not hesitate to ask.

Kind Regards,

KinBet Casino team

Okay... Thanks for resolving the issue... I think everything has been resolved, and I'd just like to point out that the withdrawal is taking longer than 7 days, which is very annoying! I'll close this case here and hope there are no further problems.

greetings thomas

PS... Thank you Casinoguru for your work and I am grateful that there is a platform for exchange.

In Ordnung... Danke für die Lösung des Falles... ICh denke alles wurde geklärt und ich möchte noch anmerken, das die Abhebung länger als 7 Tage dauern ist sehr ärgerlich! Ich schließe den Fall dann hier, und hoffe das es keine weiteren Probleme gibt.

gruss thomas

PS... Danke Casinoguru für eure Arbeit und ich bin dankbar das es eine Plattform für einen Austausch gibt.

Dear brainstormazz39,

Thank you for the update.

May we consider this complaint resolved and proceed with closing it?

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear brainstormazz39,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila