KinBet Casino - Kinbet カジノではプレイヤーの出金が遅れています。

Hello,

I would like to file a complaint regarding Kinbet Casino.

On [21.09.2025 and 22.09.2025] I submitted two withdrawal requests:

€500

€91

According to the casino’s terms, withdrawals should be processed within 3 business days. However, both of my requests have now been pending much longer than that.

I contacted customer support several times, but I only receive the same generic response:

"Due to a high volume of transactions, there may be delays in processing withdrawals. Please be patient."

No verification documents were requested from me. Despite this, no payment has been processed so far.

I am very concerned about this delay and whether I will actually receive my funds.

Proof available:

Screenshots of my withdrawal requests (showing status "processing").

Screenshots of my communication with the support team.

I kindly ask Casino Guru to assist me in resolving this issue and ensuring that Kinbet processes my withdrawals as promised.

Thank you.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, investigation of the gameplay, or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Good afternoon, Veronica! Is there anything else you need from me?

I have retracted my conclusion!

Ich habe meine Schlussfolgerung widerrufen!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lion5689,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika