King's Chip Casino - プレイヤーの撤退が遅れています。

Hi. I have deposited an amount on 23rd of February and started playing. I managed to win £1180. I made the withdrawal and since then they are always telling me that its a long process to check. On their website says withdrawals will take 48h but in my case its 5 weeks. Can ypu please help me? I have screenshots of conversations with them. Thank you

Hello Nikolass.blt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with King's Chip Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick. Yes,my account has been verified before me to start playing. Back in january more exactly.

The winning amount of £1180 i accumulated using real money not bonus money.

Yesterday i spoke to them asking for update about the withdrawal. They replied that the verification process is not finished. After 5 weeks of waiting.

Please help me.

Thank you

Thank you Nikolass.blt for all the information provided so far. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Nikolass.blt, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear King's Chip Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when Nikolass.blt can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello. Unfortunately still they haven't paid me. Same answer every time i contact them. This is a scam. Do not play on King's Chip!

Dear Nikolass.blt, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia