Kings of Sport Casino - プレイヤーの引き出しは遅延され、キャンセルされます。

Casino worked fine as long as i' ve lost money. Since I'm on breakeven they dont pay anymore. They just cancel my withdrawals without a reason. No reaponse on email or chat! Since 26.02 it is all canceled.my latest atempt is from 10.03.25 with no response until now

Hello sseven07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kings of Sport Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Yes my acc is verified. In fact i performed 2 withdrawals which worked smooth ( as long as i was on losing side). I never play with bonus money.Never accesed the promotions. I try everyday to talk to them. I say hello, they respond, but when i ask about my withdrawal is over.no more reponses

Thank you sseven07 for all the information provided. I will now forward your complaint to my colleague Martina ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear sseven07,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Kings of Sport Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sseven07,

have you received your withdrawals by now, please?

Hi,

Nothing. Still on pending and complete ignore from their end. Please blacklist them so we can save other players from these thieves. Thank you!

Dear sseven07,

I am truly sorry to hear that!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://www.gamingcontrolcuracao.org/regulation/online-gaming) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett