LeBull Casino PT - IBAN認証の問題により、プレイヤーの出金が遅延しています。

Good afternoon.

I need your help with this casino.

I've been playing at this casino for a long time and I've never had a problem withdrawing. I used to withdraw by bank transfer to my bank Eurobic. However, in November 2025 Abanca bank bought Eurobic and new ibans were given. I went to the website in question to change my IBAN at that time and the bank account was validated on 25.11.2025. In the meantime the game went wrong and I had to self-exclude for 3 months at that casino. Today I had my account active again and deposited €10 without access to bonuses or anything and won €120. When I went to withdraw I got the message that I had to validate the IBAN. I thought it was strange but I clicked to validate it again. I entered the IBAN and it redirected me to the bank's website. This is where the problems begin: it redirected to the bank's website, but in Spain (Abanca is a Spanish bank) instead of to the bank's website in Portugal. Logically, on the bank's website in Spain my credentials were invalid. I went to the chat and was told that the site had installed a new account validation system called Trustly. I asked what they can do to resolve it and the answer I received was that they will forward it to the technical department and that I have to wait. I asked if they had any alternatives while they sorted out their internal problem. There is no alternative, I have to wait or put in another Portuguese IBAN. I replied that I don't have another IBAN. Then I have to wait.

This doesn't make any sense. My bank account has been validated since 25.11.2025 and I can't withdraw my money because their system only recognizes the Spanish bank instead of the Portuguese one.

I'll leave you screenshots of their validation process and the difference between the site I'm redirected to and the real Abanca Portuguese site.

I'll also leave you with the chat I had today on the lebull site in question. -Abanca site I'm forwarded to Spanish-Abanca site Portuguese

Can you please help me resolve this situation?

Thank you

Boa tarde.

Preciso da vossa ajuda com este casino.

Eu jogo neste casino à imenso tempo e nunca tive problemas em levantar. Eu levantava por transferência bancária para o meu banco Eurobic. Entretanto em Novembro de 2025 o banco Abanca comprou o Eurobic e foram dados novos ibans. Fui só site em questão alterar o meu IBAN nessa altura e foi validada a conta bancária no dia 25.11.2025. Entretanto correu mal o jogo e tive de fazer autoexclusao de 3 meses nesse casino. Hoje voltei a ter a conta ativa e depositei 10€ sem acesso a bónus nem nada e ganhei 120€ . Quando fui para levantar aparecia a mensagem que tinha de validar o IBAN. Achei estranho mas cliquei para validar novamente. Inseri o IBAN e reencaminhou para o site do banco. Aqui começam os problemas: Reencaminhou para o site do banco mas em Espanha ( o banco Abanca é Espanhol) em vez de reencaminhar para o site do banco em Portugal. Logicamente no site do banco em Espanha as minhas credenciais foram inválidas . Fui ao chat e fui informado que o site tinha instalado um novo sistema de validação de contas chamado Trustly. Eu perguntei o que eles podem fazer para resolver e a resposta recebida foi que irão encaminhar para o departamento técnico e que tenho de aguardar. Eu questionei se têm alternativas enquanto eles resolvem um problema interno deles. Não existe alternativa, tenho de esperar ou então meter um outro IBAN português. Eu respondi que não tenho outro IBAN. Então tenho de esperar.

Isto não faz sentido nenhum. Tenho a conta bancária validada desde 25.11.2025 e não posso levantar o meu dinheiro porque o sistema deles reconhece somente o banco espanhol em vez de reconhecer o banco Português.

Vou- vos deixar aqui os screenshots do processo de validação deles e a diferença entre o site para onde sou reencaminhado e o site verdadeiro da Abanca Português.

Também deixo aqui o chat que tive hoje no site lebull em questão. -site da Abanca para onde sou reencaminhado Espanhol- site da Abanca Português

Podem ajudar por favor a resolver esta situação???

Obrigado

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Dear Player,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with LeBull Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

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Dear Knotz12345,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila