LegionBet Casino - プレイヤーの賞金は没収されました。

Dear CasinoGuru Team,

I am filing a formal complaint against LegionBet regarding the unfair confiscation of my balance. I am a Bronze VIP (Level 9) player with a high turnover history.

The Case:

I made a deposit of €100 and received "50 High Bet Free Spins."

I won €18.40 from these spins and successfully completed a high wagering requirement of €736.

My final balance reached €650.

When I requested a withdrawal, the casino rejected it and reduced my balance to €50. They incorrectly applied a "no-deposit" limit, even though these spins were awarded for a €100 deposit.

Violation of Terms:

According to their own Bonus Terms (Article 1.8), a 10x rule for deposit bonuses should apply (meaning €184 minimum), and an exception should be made for loyal players. As a Level 9 VIP, I should have received my full winnings.

I have evidence of my VIP status, the successful wagering, and the rejected withdrawals. I am seeking the restoration of my full €650 balance.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

1. Could you please send me a link or a screenshot of the bonus you activated and played with?
2. Could you please confirm if I understand correctly that your winnings were capped only once, at the time you requested a withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

As you can see in the photos, I played through the bonus and made 3 withdrawals from it, the payments were canceled because I can only win x10 of my bonus winnings, in the end I only received €50, while my bonus winnings were €18.40 which would mean I should receive €184. I have already sent multiple emails and provided lots of evidence from the live chat but they do not respond, I also filed a complaint with the KSA in the Netherlands, because they advertise with a .nl domain but as soon as you want to create an account you are quickly redirected to .com.

Here you also already have the photos from the live chat, and the photos of their .nl and .com domain

this e-mail i got today from the VIP manager

Thank you for your reply. Could you please attach a receipt of the deposit you made to activate the free spins?

Thank you in advance for your response.

Dear Player,

Thank you for your response. I have contacted you via email regarding the issues you are experiencing when attempting to access the Casino Guru website. Please let me know if you have received my message.

Thank you in advance for your reply.

I did!

I can now reply via another phone; it doesn't work via my own phone due to the Gambling Stop app.

Thank you for your reply.

Could you please confirm whether the promotion included both a deposit bonus and free spins? Also, were the winnings capped only from the free spins, or from the deposit bonus as well?

Thank you in advance for your clarification.

Best regards,

Attila

Hello Denisebracke,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru