Librabet Casino - プレイヤーの出金が遅れている。

I usually receive my money via crypto withdrawal from Librabet within three days at the latest. In fact, the money has always been there immediately on the third day. Now it's day six, and I still haven't received my money. Of course, I'll let them know if anything changes in the meantime. However, support has been telling me for days that the withdrawal is expedited and processed quickly. Crypto is usually transferred within five minutes at the latest. Since nothing has happened for days, even though I've been told my withdrawal is expedited, I would like to file a complaint.

Ich erhalte normalerweise per Krypto Auszahlung mein Geld immer nach spätestens 3 Tagen bei Librabet. Das Geld war sogar bisher immer am 3. Tag sofort da. Nun ist Tag 6 und ich habe mein Geld immer noch nicht erhalten. Natürlich sage ich Bescheid falls es sich in der Zwischenzeit ändert. Dennoch sagt mir der Support seit Tagen, dass die Auszahlung beschleunigt wird und schnell getätigt wird. Krypto ist eigentlich immer nach spätestens 5 min. überwiesen. Da sich seit Tagen nichts tut, obwohl mir gesagt wird meine Auszahlung wird beschleunigt, möchte ich eine Beschwerde einreichen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sergen1895,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I wasn't aware of the 14-day period. Thanks for the information, and sorry about that!

Unfortunately, I still haven't received the money. Day 14 would be next Monday.

Best regards

Hallo,

das mit den 14 Tagen wusste ich nicht. Danke für die Info und sorry meinerseits!

ich habe das geld leider immer noch nicht erhalten. Tag 14 wäre aber kommenden Montag.

Liebe Grüße

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sergen1895,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila