LiraSpin Casino - プレイヤーの撤退が遅れています。

I made a down payment on October 29, 2025, which was supposed to arrive in my account on October 30, 2025. After three days, I was told it could take up to five business days. After ten days, they wanted original bank statements.

I haven't received anything to this day.

Ich habe am 29.10.25 eine Anzahlung getätigt, die am 30.10.25 angeblich auf mein Konto kommen sollte. Nach 3 Tagen wurde mir gesagt es kann bis zu 5 Werktage dauern. Nach 10 Tagen wollten sie original Kontoauszüge.

Ich habe bis heute nichts bekommen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiraSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify whether the issue concerns a deposit made to the casino or a payout of your winnings from the casino to your bank account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mel89.89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru