LiveScore Bet Casino - プレイヤーは約束されたボーナスを受け取っていません。

I recently placed a wager of €10 to qualify for the welcome bonus offering 300 free spins. However, I have not received the bonus, even though I followed all the instructions provided for the offer.

Unfortunately, I am unable to reach live chat support or access the contact page, as they are both not functioning properly. As a result, I cannot request assistance in having the bonus manually applied to my Big Bass Bonanza game.

I am happy to provide proof, such as a screenshot and screen recording, to support my claim.

Could you please assist me in resolving this issue and ensure the bonus is credited to my account?

Thank you for your attention to this matter.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Where did you learn about the free spins bonus offer? Did you receive it via a promotional email, is it available on the casino’s website, or did you find it on another website advertising casino promotions? Please send me more details regarding the free spins you were expecting to receive, such as a link, a screenshot, or an email, at veronika.f@casino.guru.
• Have you made any deposits at this casino before, or have you activated any bonuses there previously?
• Have you contacted the casino’s customer support via email to inquire about the missing free spins?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Veronika,

This promotion is available on their website and they advertise it via their facebook ads.

I am new member and have no active bonuses.

Im unable to contact their support since after I deposited funds they blocked

Regards,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Valnenaepal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika