Locowin Casino - プレイヤーの預金が失われたようです。

I deducted €500 on January 8th, 2023 and paid via astropay when I arrived at the casino on January 9th, 2023.

Since then I haven't received a booking and the transaction list says payment declined even though my bank deducted them. Locowin has been stalling me for days. 500€ are gone now, I would like to have them back!

ich habe 500€ am 08.01.2023 abgebucht und angekommen beim Casino am 09.01.2023 per astropay bezahlt.

Seitdem habe ich keine Buchung erhalten und in der Transaktionsliste steht Zahlung abgelehnt obwohl diese von meiner Bank abgezogen sind. Locowin hält mich seit Tagen nur hin. 500€ sind nun futsch diese möchte ich gerne wieder haben!

Dear Benjdall,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Benjdall,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.