Lord of the Spins Casino - プレイヤーは賭けのルールに違反したとして告発され、賞金は没収されました。

Not paying out due to me paying 90 for a bonus buy then spinning over the 30 percent deposit this is shocking behaviour from a casino

Scam they look for all reasons not to pay out

Dear Steven,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the terms and conditions, and this is what I found:

"Betting rules

Irregular play includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Buying an in-game special feature (including but not limited to free spins) for a purchase/buy-in cost equal to or over the 30% of the current deposit in play."

Please, could you forward any relevant communication between you and the casino together with your game history to kristina.s@casino.guru? Looking forward to hearing from you.

Best regards,

Kristina

Dear Steven,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.