Lottohelden Casino - プレーヤーのデポジットは入金されませんでした。

Customer 344946400

Receive reminders even though I have balanced my customer account/player account. My emails are being ignored. My confirmation with bank statements too.

Kunde 344946400

Bekomme Mahnungen obwohl ich mein Kundenkonto/Spieler Konto ausgeglichen habe. Meine Emails werden ignoriert. Meine Bestätigung mit Kontoauszüge auch.

Hello Sassenach,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lottohelden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you close your casino account? When was the first time you contacted the casino to stop sending you any kind of e-mails?

Please keep in mind that you can still block the received within your e-mail folder or put it as spam.

Looking forward to your answer.

Regards,

Nick

The debit was made from my account on May 30th, I transferred the money myself.

I have contacted lottohelden several times.

Without success

lottohelden continues to send me reminders

Die Abbuchung erfolgte von meinen Konto am 30.05 ich habe das Geld selbst überwiesen.

habe lottohelden mehrmals kontaktiert.

Ohne Erfolg

lottohelden sendet mir weiterhin Mahnungen

There are no advertising emails ... they are reminders that I have not transferred 562 euros

I have already sent copies of the bank statement to lottohelden several times

Es sind keine Werbemails… es sind Mahnungen das ich 562 euro angeglichenste nicht überwiesen habe

ich habe bereits mehrfach bei lottohelden die Kopien des Kontoauszuges gesendet

As I said, I have already paid

Casino Guru's answer is not for me

my problem is different

Wie gesagt ich habe bereits überwiesen

die Antwort von Casino Guru ist nicht mein Fall

mein Problem ist ein anderes

Hello Sassenach,

Can you please advise if these are your first deposit into the casino? If not, did you receive any previous deposits correctly?

Yes previous ones were correct

but not this one

Ja frühere waren korrekt

aber diese nicht

Hello Sassenach and thank you for the confirmation. Could you please forward the deposit history from your casino account to nikolas.b@casino.guru before we would try to get in touch with the casino?

Unfortunately I don't see them being helpful. Each time they request different things and we lose a lot of time. Close the case, you were no help.

Leider sehe ich nicht das sie hilfreich sind. Jedes Mal fordern sie andere Sachen an und wir verlieren sehr viel Zeit. Schließen sie den Fall sie waren keine Hilfe.

The complaint will be now closed based on the player's request.