Luckia Casino MX - プレイヤーのアカウントは閉鎖されました。

This casino closed and I had 700 pesos in my account. I'd also like to ask for help from someone who knows how I can sue the casino. Please, if you could explain what I need to do and where I need to go. Thank you. Here's my number in case someone can help me: [phone number hidden by Casino Guru admin]

Este casino cerró y yo tenía 700 pesos en mi cuenta gente también quiera pedir una ayuda a alguien que sepa cómo puedo demandar a el casino por favor si me podría explicar que hay que hacer s dónde hay que hablar Gracias hay les dejo mi número por si alguien por favor me puede ayudar [phone number hidden by Casino Guru admin]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your casino account?
• Have you received any emails informing you that the casino is closing?
• Have you contacted the casino’s customer support to ask about the remaining balance in your account?
• Is the 700 pesos in your account a real-money balance or a bonus balance?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Eme99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.