Lucky Admiral Casino ON - プレイヤーはカジノサイトに文書をアップロードできません。

lucky admiral casino will not let me upload any documents to there site

Dear Vicwalker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you are trying to upload the documents via the casino's website?
• Have you tried contacting the casino to ask if there are any alternative options to provide documents for verification? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

still waiting for reply from my email

Thank you for your reply, Vicwalker. Do I understand correctly that you are trying to upload the documents via the casino's website?

Dear Vicwalker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.