Lucky Mister Casino - プレイヤーのアカウントにアクセスできず、引き出しが遅れます。

I have been playing on 777luckymister.com and I was up by around €1400. I tried to make a withdrawal of the cash to be told I could only withdraw €400 at a time. So I tried and was told it would take upto 24 hours with 36 hours being the absolute longest.

After 36 hours still no money but so I talked to their online assistance. The money came through a few hours later. I made another €400 withdrawal and kept playing.

I then got up to €1700 and was still waiting on second withdrawal.

I try to log in today to make a complaint again as 36 hours have passed since second withdrawal. And to my surprise, the site is gone by the looks of it. As is their sister site 777basswin.

I don't know what to do. I have emailed the account manager that emails me all the time but no reply.

Dear Cocolowe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried accessing the website and it seems to be working for me. Before we proceed, could you please check if you still cannot open the casino's website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Cocolowe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.